Frequently Asked Questions
Have questions about pool cleaning, pricing, or how to get started? We’ve answered some of the most common queries below to help you make confident, informed decisions.
Your Questions Answered
How often should my pool be professionally cleaned?
We recommend weekly or fortnightly cleaning, depending on pool size, usage, and environment. Regular service keeps your water safe and your equipment running smoothly.
Are your methods safe for children and pets?
Absolutely. We use only accredited, eco-friendly products that are safe for everyone—but tough on germs and algae!
What if my pool turns green between visits?
Contact us right away. We offer emergency “green to clean” services to restore clarity, usually within 72 hours.
Do I need to be home during service?
No, as long as we have gate access. We’ll send you a digital report and photo confirmation after every visit.
Is there a contract or cancellation fee?
Our plans are flexible—no contracts or cancellation fees. You control your schedule, always.
Need more details? Explore our Services or Pricing for in-depth information.
Still Have Questions?
We’re here to help—reach out and our team will respond quickly with clear, friendly answers.
Contact Our Team